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Easy, supportive, enjoyable. I love the entire team, and I am always amazed by how quickly they get back to me and how helpful they are. You offered suggestions not only for the website, but ways to enhance my business. I could jump ahead to my two-year plan, within my first year!Phoebe Miller
FREQUENTLY ASKED QUESTIONS.
If you have a question that isn’t covered here, just contact us!
What is covered?
We cover most WordPress common tasks, including security, maintenance, theme/plugin quick-fixes, speed optimization, and content updates. ‘Small tasks’ covers any task that can be completed in 30 minutes or less. We do not cover tasks that require custom design/branding, website redesign, e-marketing, SEO, business consulting, Woo Commerce, and any complex plugin configuration. More complex tasks should be submitted as ‘ I have a custom request’. If you are unsure, contact us for clarification.
What if I have a larger sized project?
If you have a project or task that is large in scope, we can provide a custom quote, outlining the number of hours and estimated cost. We can provide all design and development work for WordPress.
What about your response time?
We aim to solve support requests within 8 hours. We work regular business hours from Monday to Friday. We also monitor support requests on the weekend. If you request a task over the weekend, we take care on Monday morning, unless it is urgent.
How should I describe my project or task?
When describing your task, please provide as much detail as possible. Add all links related to your website. Think about a reasonable deadline and a realistic budget.
What is your pricing framework?
We class “small fixes” as tasks that can be completed in 30 minutes or less. Pricing starts at $79 USD and is based on job scope, complexity, and urgency.